Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Shipping Policy

Turnaround

All orders are shipped within 3 to 5 business days. Monday - Friday 10am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds and Exchanges Policy

Since A soulful Touch Wellness is offering non-tangible irrevocable handmade goods we do not issue refunds once the order is accomplished. As a customer you are responsible for understanding this upon purchasing any item at our site. 

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. And exceptions will be handled accordingly.